Shipping Policy

Shipping Policy

Who We Are

Kivori Pet Store (“we,” “us,” or “our”) operates https://www.kivoripetstore.com (the “Site”).
Our goal is to provide a smooth, transparent, and reliable shipping experience for every customer. Below you’ll find all the details about how we handle shipping and delivery.

Shipping Costs

Free Shipping:
We proudly offer free shipping on all orders, with no minimum purchase required.

Shipping Range

Delivery Area:
We currently ship to customers within the United States, Canada, and select international locations.

Future Expansion:
We are continuously working to expand our shipping coverage to reach even more pet lovers worldwide.

Order Processing Time

Processing Time:
Orders are processed within 1–2 business days, Monday through Friday.

Cut-Off Time:
Orders placed before 10:00 PM (EST) are processed the same day.
Orders placed after this time will be processed on the next business day.

No Shipping Days:
We do not process or ship orders on weekends or national holidays.

Delivery Time

Estimated Delivery:
Most orders are delivered within 5–7 business days after processing.
Delivery times may vary depending on your location and courier availability.

Shipping Process

Courier Services:
We partner with trusted carriers such as DHL, FedEx, and other reliable postal services to ensure your order arrives safely and on time.

Tracking Information:
Once your order has shipped, you will receive an email with a tracking number so you can monitor your package’s journey in real time.

Lost or Damaged Items

Damaged Orders:
If your order arrives damaged or defective, please contact us within 48 hours of delivery so we can arrange a replacement or refund.

Lost Orders:
If your package appears to be lost in transit, please reach out to us immediately. We will contact the courier and help resolve the issue as quickly as possible.

Returns

For full details on returns, exchanges, or refunds, please visit our [Returns Policy] page.

Contact Us

If you have any questions or concerns about this Shipping Policy, please don’t hesitate to contact us:

📧 Email: support@kivoripetstore.com
🏠 Address: [Insert company address]
📅 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)