Terms of Service

Terms of Service

Who We Are

Kivori Pet Store (“we,” “us,” or “our”) operates the website https://www.kivoripetstore.com (the “Site”).
We are dedicated to providing high-quality pet products and accessories that help pet owners care for their companions with love and ease.
This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing or using our Site, you agree to comply with and be bound by these Terms of Service.
If you do not agree to these terms, please discontinue your use of the Site.
We reserve the right to update or modify these terms at any time. Continued use of the Site after such changes constitutes your acceptance of the updated terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes only.

Definitions

For clarity within these Terms:

  • Cookie: A small file generated by a website and stored by your web browser, used to remember preferences, provide analytics, and enhance your experience.

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Kivori Pet Store

  • Country: The location where Kivori Pet Store is based — United States.

  • Device: Any internet-connected device (computer, phone, tablet, etc.) used to access our Site.

  • Service: The online shopping and related services offered by Kivori Pet Store through our Site.

  • Third-Party Service: Refers to advertisers, partners, payment processors, and other companies we collaborate with.

  • Website: https://www.kivoripetstore.com

  • You: Any person or entity visiting, registering, or purchasing from Kivori Pet Store.

User Responsibilities

By using our Site, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.

  • Maintain the confidentiality of your account and password.

  • Notify us immediately of any unauthorized account access or security breach.

  • Accept full responsibility for all activities under your account.

Restrictions

You agree not to, and will not permit others to:

  • Copy, distribute, sell, rent, or exploit any part of our website for commercial use.

  • Reverse-engineer, modify, or decompile any software on our Site.

  • Remove or alter any copyright, trademark, or proprietary notices.

  • Use the Site in a way that could harm, disable, or overburden our systems or affect other users’ experiences.

Information We Collect

We may collect the following information when you use our Site:

Personal Information:
Name, email address, shipping/billing address, and phone number.

Payment Information:
Processed securely through trusted third-party payment processors (e.g., Shopify Payments, Stripe). We do not store your full credit card details.

Non-Personal Information:
Device type, browser type, IP address, pages visited, and session data for analytics and optimization.

Return and Refund Policy

If you are not completely satisfied with your purchase, please contact us at support@kivoripetstore.com within 14 days of receiving your order.
Returned products must be in their original condition and packaging.
For full details, please refer to our [Returns Policy] page.

Limitation of Liability

Under no circumstances shall Kivori Pet Store be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site, inability to access it, or any products purchased through it.

Indemnification

You agree to indemnify and hold harmless Kivori Pet Store, its affiliates, employees, and partners from any claims, damages, or expenses (including attorney fees) resulting from your use of the Site or your violation of these Terms.

Your Suggestions

Any feedback, comments, or ideas (“Suggestions”) you submit to Kivori Pet Store shall remain our exclusive property.
We may freely use, modify, or publish your Suggestions without any credit or compensation to you.

Your Consent

By visiting our Site, registering an account, or making a purchase, you consent to these Terms of Service and our related policies, including our Privacy Policy and Cookies Policy.

Links to Other Websites

Our Site may include links to external websites that are not operated by us.
We are not responsible for the content or practices of such websites.
When you navigate to an external site, its own terms and privacy policies will apply.

Cookies

Kivori Pet Store uses cookies to enhance website performance and functionality.
These cookies help remember your preferences, login details, and shopping cart status.
You may disable cookies in your browser settings, but this could limit certain features of our Site.
We never store personally identifiable information in cookies.

Changes to These Terms

We may update these Terms periodically.
All updates will be posted on this page with a revised “Last Updated” date.
We encourage you to check this page regularly to stay informed about any changes.

Contact Us

If you have questions about these Terms of Service, please contact us:

📧 Email: support@kivoripetstore.com
🏠 Address: 2850 Jane Street, North York, ON, Canada
📅 Last Updated: 12-10-2025